DELIVERY & PICK-UP
We are shipping across Switzerland, and for store pick-up - please select 'click & collect' when placing your order. This will automatically set your order to pick-up from Gotthardstrasse 55, 8002 Zurich.
Shipping occurs during business hours, Monday through Thursday, excluding holidays. If you place your order during business hours (GMT+1), it will be shipped within 1-3 days. A shipping confirmation and tracking number will be sent via email once the order has left CHOU CHOU PATISSERIE's bakery.
Switzerland: Orders within Switzerland are shipped with POST and typically take 1-3 working days.
Postal delivery across SWITZERLAND
Carefully packaged in special boxes and delivered to your door by post. Order by 4pm for 1-3 day delivery between 9-4pm.
We ship on Mondays to Thursdays. If your order is placed after 12:00pm on Thursday, it will be shipped the following Monday.
For all other, please check FAQ'S.
Click & Collect from Chou Chou Patisserie
The address:
Chou Chou Patisserie GmbH,
Gotthardstrasse 55,
8002 Zurich
See the time slots for click & collect.
On Demand Delivery by Dedicated Courier in Zurich
Delivered by bicycle or motorbike in any 2 hour delivery window.
Processing Time:
Please allow us 1-3 business days to process and fulfill your order before it is shipped. We make our dough fresh daily in small batches to ensure quality and freshness.
Please factor in the 1-3 day processing time when planning your order. Note this if you are ordering as a gift or for time-sensitive deliveries. Even if you place an order with express delivery or chose for the click & collect option, we still require 1-3 business days to process your order.
Where do we ship to?
Currently, we deliver via express post to any residential address in Switzerland. We are constantly expanding our delivery area and announce new countries on Instagram.
We do not ship to PO boxes. You must provide a residential address for the delivery of your order, otherwise it may be held at your local post office until a valid residential address is provided.
How long will shipping take for my order?
Switzerland
1-3 BUSINESS DAYS
What happens if I'm not home to receive the delivery?
If you are not home to receive your package, the Post will leave it in a safe place. All orders are packaged in a sealed mailer bag for safe transport, however we can not be held responsible for a package if the recipient is not present to receive the order.
It is the responsibility of the sender to send the parcel to an address that is:
- attended upon delivery; or
- if the premises are unattended, the sender assumes responsibility for the package if it is left in a safe place upon delivery.
If you are concerned about the parcel being left in a safe place upon arrival, we encourage you to choose another shipping address that will be attended during business hours on weekdays, or consider sending your parcel to a parcel locker.
Order Cancellations & Modifications
We reserve the right to decline an order cancellation or modification if we are not able to complete the request before the product has already been shipped. Please double check your order before placing it, ensuring all details in the delivery address are correct. If an order has already been fulfilled, we cannot modify the order or shipping address.
Contact Us
Still have questions? Email us contact@chouchoupatisserie.ch. Please note, we have a 1-2 business days response time.